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FAQ:

1. How can I save and send the log files to your support team?
2. Why did my standalone DVD player unable to play burned disks due to area limitations ?
3. What does "There are no space in C: drive" mean?
4. What does "task_2 Error=116" mean and how to fix it?
5. Where can I get the full price list of DVDFab Products?
6. Which mobile device does DVDFab File Transfer support?
7. Can I compress blu-ray movies to BD25 disc?
8. How to convert movies for archos?
9. How many kinds of payment methods are you offering?
10. How to disable DVDFab File Transfer window poping up if I don't want to use it?

1. How can I save and send the log files to your support team?

   Please open Common Settings window, click on "Diagnosis", make sure that all the log files are enabled (dvdfab_internal.log, dvdfab_burn_vso.log, dvdfab_process.log) before you use DVDFab, if they are not, you won't get the log files saved. Please find the "Directory" which is like

   on xp/vista system－

   "C:\Documents and Settings\***(Owner/Administrator)\My Documents\DVDFab\"
   on windows7 system－

   "C:\Users\***(Owner/Administrator)\Documents\DVDFab\"
   , following the Directory to find the "DVDFab" folder on your C drive. Please open "DVDFab" folder, zip the "log" folder and send it to service@dvdfab.com. We will check where the problem is..

2. Why did my standalone DVD player unable to play burned disks due to area limitations ?

   Please check which format  (PAL, NTSC or SECAM)  your original movie disc is and your standalone DVD player supports. We don't touch the conversion between them now, so the burned disc still keeps the format of original disc. If the format can not be supported by your standalone DVD player, you will get the "area limitations" notice.

3. What does "There are no space in C: drive" mean?

   DVDFab Blu-ray Copy needs at least 50 GB of Free Hard Disk Space.
   Before the content of the blu-ray movie is burned into the blank disk, DVDFab must finish certain decoding and encoding jobs which require some amount of free space on the hard drive to store data. 50 GB free hard disk space mentioned here is just for this issue. You can set the output directory and temporay directory to the other drive which has enough free place in "General" settings window.

4. What does "task_2 Error=116" mean and how to fix it?

   It is a burning failed or process aborted error. Please try the following steps to see if the problem can be fixed:
   1. Install the latest version of DVDFab at http://www.dvdfab.com/download.htm 
   2. Update to the latest firmware of DVD writer;
   3. Enable DMA for DVD writer;
   4. Slow down the burning speed;
   5. Try different brand media, well-known brands like Taiyo Yuden and Verbatim will be better; Please keep away of Memorex media, some of which are of poor quality;
   6. Try different format media like DVD+/-R/RW if your DVD writer supports;
   Check the detailed burning problems and solutions at here.

5. Where can I get the full price list of DVDFab Products?

   Please visit our website at http://www.dvdfab.com/pricelist.htm to get the full price lists of our products.

6. Which mobile device does DVDFab File Transfer support?

   It supports iPod, PSP and ZUNE now, and it will support more devices in the future.

7. Can I compress blu-ray movies to BD25 disc?

   The current DVDFab "Blu-ray Copy" support to compress BD50 movies with "Main Movie" and "Full Disc" modes with lossless of quality.
   "Full Disc"－compress BD-50 to BD-25;
   "Main Movie"－compress BD-50 to BD-25/BD-9/BD-5.

8. How to convert movies for archos?

   Please use DVDFab DVD Ripper -PVP option, insert original DVD to your DVD drive, select the titles you want, set "Profile" as ARCHOS format at the bottom of main screen to convert.

9. How many kinds of payment methods are you offering?

   To purchase online DVD Fab software we have payment methods as: Visa/MasterCard/Eurocard, American Express, Dinners Club, JCB, Bank/Wire transfer,  Alipay, Credit/Debit card (Payment information by Fax), etc. Please select the appropriate payment method from the list of available options provided on the billing page.

10. How to disable DVDFab File Transfer window poping up if I don't want to use it?

    Please open "Common Settings" window, click on "File Transfer", you can disable this option to stop File Transfer running after conversion,